Introducing the most intriguing and captivating toy ever made for cats!
The Pet Magic Organ Scratching Board is a scratchboard-like cat toy with a unique twist! It's a flexible and extendable accordion-like structure with ends that magnetically connect to form a donut!
Endless entertainment for your furry friend!
It combines everything your kitty loves: a sturdy cardboard scratcher, springy movement, balls, momentum - and the element of the hunt!
We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at info@alepets.com. Please note that returns must be sent to the following address
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent to us without first requesting a return will not be accepted.
You can always contact us with any return issues at info@alepets.com.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess the problem and correct it.
Exclusions / non-returnable items
Some types of merchandise are not returnable, such as discounted merchandise Please contact us if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items and gift cards.
Exchange
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase of a new item.
European Union 14-day cooling off period
Notwithstanding the above, if an item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
Returns
We will notify you as soon as we receive and verify your return and let you know if the return is approved or not. If the return is approved, you will receive an automatic refund on your original method of payment within 10 business days. Please keep in mind that your bank or credit card company may take some time to process and send your refund.
If it has been more than 15 business days since the refund was approved, please contact us at alepets@info.com.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you may contact us at info@alepets.com. Please note that returns must be sent to the following address
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent to us without first requesting a return will not be accepted.
You can always contact us with any return issues at info@alepets.com.
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can assess the problem and correct it.
Exclusions / non-returnable items
Some types of merchandise are not returnable, such as discounted merchandise Please contact us if you have questions or concerns about your specific item.
Unfortunately, we do not accept returns on sale items and gift cards.
Exchange
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase of a new item.
European Union 14-day cooling off period
Notwithstanding the above, if an item is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.
Returns
We will notify you as soon as we receive and verify your return and let you know if the return is approved or not. If the return is approved, you will receive an automatic refund on your original method of payment within 10 business days. Please keep in mind that your bank or credit card company may take some time to process and send your refund.
If it has been more than 15 business days since the refund was approved, please contact us at alepets@info.com.
DELIVERY METHODS:
We use several couriers worldwide, each one carefully selected to provide the best possible service for the destination country.
Please note that the shipping times vary from country to country due to various reasons, high demand, changes in policies of couriers, etc.
SHIPPING TIMES AND COST:
We aim to bring you the best shopping experience possible, in countries where shipping charges are due, there will normally be a very minimal cost to you as the customer. This cost is due, on some occasions, to ensure that we can send your goods with the most appropriate carrier for your order & your delivery country. Typically, orders are delivered by 12-23 days, but as mentioned above, it can typically vary due to high demand or change in policies of the couriers, etc. Some orders occasionally may experience some delays while in transit with the courier or at customs. We work very closely with our suppliers & 3rd party shipping companies to minimize delays & ensure that you receive your order As soon as possible! Due to recent world events, shipping may be delayed, for more information click here.
Our #1 priority will always be our customer's satisfaction. Due to our extremely high demand & daily order volume, our current average shipping times can vary from 7 - 20 days. This may change depending on the region you may be located in. When you place an order with us we send out your package on the next day and get it on the road as quickly as possible to ensure you get what you ordered as soon as possible. Due to recent demand, processing may take 5-7 business days before it's shipped. We are working to achieve quicker shipping times (7 days and below) in the near future. If you have any questions or concerns about your package we will be as quick as we can to respond to your email.
Enhance the most amazing service of online shopping at Alepets. We offer one of the best services to deliver goods at your doorstep and an equally easy ordering steps. We have an in depth form of highest quality products, which includes Pet featuring premium quality and top-class designs.
- We believes in providing Excellent services and After Sales service.
- We strongly believe that once customer is satisfied we are satisfied.
- We believe in long term relationship with our customer, we do not want you to buy only once from us and not come back to us again and spread a bad word.
- We believe once we provide good services, you will come back to us again.
- We listen to our customers and take complaints very seriously info@alepets.com
